We’re happy to offer free shipping on all orders, regardless of the amount. Whether you order a single item or several pieces, you won’t pay any shipping fees.

At the moment, we only ship to South Africa, but we’re working hard to expand to more countries soon.

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your order by clicking the button in your shipping confirmation email or by entering your tracking number on the following page:
https://lunaka.co.za/apps/parcelpanel.

Our processing time is 1–2 business days. Once your package has been shipped, you can expect delivery within 5 to 10 business days. We do our best to get your order to you as quickly as possible, so you can start enjoying your new fashion items right away!

You can return your items within 30 days of receipt. To ensure a smooth return process, we recommend reading our full return policy, which can be found in the footer of our website. If you want to initiate a return, simply send us an email. Our team is ready to assist you and guide you through the return process.

Please contact our customer service as soon as possible with your order number and photos of the damaged item. We will, of course, provide an appropriate solution.

You can exchange items by returning them following our return procedure and placing a new order for the desired item. To get started, please email us at support@lunaka.co.za

If you want to cancel or change your order, please contact our customer service as soon as possible. We can only make changes as long as the order has not yet been processed.

Enter your discount code in the designated field during checkout. The discount will be automatically applied to your total amount.

We accept various payment methods, including creditcard. You can see the available options during the checkout process.

Please refer to our size chart on the product page to find the right fit for your body type. If you’re unsure, feel free to contact us for advice.

Yes, we offer gift cards. To purchase one, please email us at: support@lunaka.co.za.

You can subscribe to our newsletter by entering your email address in the signup field at the bottom of the page. You’ll receive updates about new products and exclusive offers.

We take your privacy seriously. Please read our privacy policy to understand how and why we collect, use, and protect your personal information.